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City of Tallahassee Debuts Water Component in Aclara’s ENERGYprism Customer-Care Solution

[img:water_drop_0.jpg| ]May 10, 2011 - The City of Tallahassee has added presentation and analysis of water data to its Aclara ENERGYprism® online customer-care solution, the most widely used and tested customer-portal platform in the industry.

The ENERGYprism application provides easy-to-understand explanations of bill changes and colorful graphics that show customers how they are using electricity, gas, and now, water. The utility’s addition of water analysis augments its customer service initiative to give city residents consumption information, bill explanations, conservation tips, and more options for connecting with the utility online.

Aclara’s ENERGYprism application serves as the landing page for the City’s recently rolled out electronic bill-payment system. “Much of what we put into the water solution is built upon experience with millions of consumers at other utilities,” says Andy Zetlan, Aclara’s vice president of product management for software applications. “Our platform is the only one in the industry that ties together personal energy and water consumption data with conservation guidance.”

ENERGYprism for water operates in a similar way to Aclara’s applications for presenting electric and gas data, showing customers a breakdown of indoor and outdoor water usage. Breaking it down further, the system estimates how much is used for appliances, such as the clothing washer and dishwasher, as well as how much goes down the drain in sinks, toilets and showers. Simple, quick-to-complete home profile questionnaires allow customers to get even more personalized analysis and ways to save. In addition, the application presents water consumption on a daily and hourly basis.

The application also provides benchmark water-consumption data, so customers know how their usage compares to an average household as well as water-efficient homes of similar size and age. Plus, there are personalized recommendations on ways to reduce usage. As another customer service, the City added Aclara’s bill-to-date function, which allows customers to monitor their estimated bills. This function provides the information customers need to take action prior to receiving a high bill. As part of the service, individual consumers can set a consumption or dollar threshold that, if exceeded, alerts the consumer and prompts action to reduce usage before receipt of a large bill.

“It’s all about delivering value to our customers,” says Reese Goad, utility services director for Tallahassee. Along with helping customers understand their gas, water and electric consumption, Goad hopes the new water data will help customers understand their bill overall.

“Customers tend to think of the bill as covering their electricity service only, but gas and water are in there, too. Sometimes, the water and sewer component are bigger than the electricity costs. We think this will help customers understand all the services they get for their money. We hope it will save them money, as well,” he adds.

‘No limits’ on utilities to achieve and excel and the upcoming Aclara client conference

[img:Plumb.thumbnail.jpg|Retired Navy Captain
Charlie Plumb
]St Louis, MO, U.S.A. --- (METERING.COM) --- May 3, 2011 - The annual Aclara Client Conference, being held May 9-12 in Nashville, Tenn., will provide almost 650 gas, water and electric utility attendees the opportunity to learn about new Aclara solutions for advanced metering, network with peers and industry colleagues, and help drive Aclara’s product planning.

This is the first time in the conference’s 12-year history that it is being held in Nashville, home to the Country Music Hall of Fame, and a hub for pop, rock, bluegrass, jazz, classical, contemporary Christian, blues, and soul music.

This year, “No Limits” is the central theme of the conference. Retired Navy Captain Charlie Plumb, a former prisoner of war in Vietnam and one of the top 10 sought-after speakers in the country, will offer the keynote address. Plumb uses the “No Limits” theme to encourage audiences to recognize the opportunities that surround them, no matter what the obstacles.

Each year, the Aclara Client Conference provides up-to-date training to enhance technical and customer service skills when using Aclara systems. Customers attending the conference also are briefed on upcoming enhancements to Aclara products, including its STAR® Network system, TWACS® technology, and software solutions for customer engagement and meter data management, ENERGYprism® and Energy Vision®. Attendees provide feedback to Aclara and meet together to exchange best practices, share solutions to challenges, and validate strategic directions.

Brad Kitterman joins Aclara as president

[img:BradK.thumbnail.jpg| ]Brad Kitterman, a utility industry veteran, has joined Aclara as its President.

Kitterman served most recently as President and CEO of Asahi Glass Company’s North America Division. In addition, he was President and Chief Operating Officer of Walter Industries’ $500 million U.S. Pipe & Foundry business and served as President of the North America Energy & Utilities business of LogicaCMG, which specializes in helping utilities get the most out of asset management and GIS systems.

Pee Dee Electric Cooperative implements Aclara’s meter data management system

[img:billing_0.jpg| ]Darlington, SC and Wellesley, MA, U.S.A. --- (METERING.COM) --- January 20, 2011 - Pee Dee Electric Cooperative has implemented Aclara’s mid-market meter data management system (MDMS) to enhance all aspects of its customer service, allowing the utility to refine its time-of-use (TOU) rates and improve customer billing for its 30,000 residential and commercial members.

PPL Electric Utilities’ customers change to energy-saving behaviour with Aclara software

[img:energy_efficiency_tcm2-18447.thumbnail.jpg| ]September 22, 2010 - Completion of an energy audit is a proven motivator of consumer behavior change, according to recent analysis by Opinion Dynamics Corporation, a leading national consulting firm specializing in market research and energy-program evaluation. In Pennsylvania, customers participating in PPL Electric Utilities' online program, which is powered by the Aclara Energy Analysis solution, reduced their energy use up to 4.8 percent annually. This translated to a total reduction in usage of almost 11.6 million kWh in 2008 with some customers saving as much as 748 kW h per year.

Aclara’s solutions prepare Pee Dee Electric Co-op for the future

[img:energy_efficiency_tcm2-18447.thumbnail.jpg| ]September 10, 2010 - Pee Dee Electric Cooperative, S.C USA, is preparing for a Smart Grid future by implementing Aclara’s Meter Data Management System (MDMS) and ENERGYprism® customer-engagement software to meet growing consumer interest in household energy management.

Top-ranked for customer service, nearly 30 percent of Pee Dee Electric’s 30,000 residential and commercial members already pay bills or access energy-consumption details online. “Consumers want to know how much energy they’re using, and they don’t want to wait a month for a piece of paper to arrive in the mail to find out,” says Robbie Howle, Information Technology Specialist at Pee Dee Electric.

Aclara ENERGYprism powers top Electric and Gas Utility Websites

[img:WWW%20%28Custom%29.thumbnail.jpg| ]20 October 2009 - Aclara, part of the Utility Solutions Group of ESCO Technologies Inc.  today announced that six of the top ten electric and gas utility web sites, as well as the utility customer benchmarked as number one in the recently published E Source 2009 Review of North American Electric and Gas Company Web Sites, employ its ENERGYprism® web-enabled customer-care solutions. Additionally, 40 of the top 100 U.S. and Canadian utilities ranked in the E Source study have contracted to use Aclara applications. Avista Utilities, ranked number one in the benchmark survey, uses ENERGYprism modules to help customers analyze their utility bills and audit their energy usage. Spokane, WA-based Avista Utilities is an investor-owned utility with annual revenues of more than $1.3 billion, providing electric and natural gas service to approximately 481,000 customers within a 30,000-square-mile service territory.