customer billing

State of consumers

State of the consumer 2020

The Smart Energy Consumer Collaborative (SECC) recently announced the release of a new white paper, Identifying and Meeting Consumer Needs, that highlights successful programmes and services for residential customers from electricity providers across the United States.
UK consumers

Almost half of UK consumers owed £1.7 billion by energy suppliers

Almost 13 million households in the UK are owed a total of £1.7 billion ($2.1 billion) by their energy suppliers — up 13.5% (£230 million) compared to last year, according to new research comparison and switching site Uswitch.com.
customer cut-offs

US utilities announce zero shut-offs, ongoing consumer support

Power utilities across North America have been responding quickly to the COVID-19 outbreak, with many issuing both internal and external statements expressing support for customers, and suspending service cut-offs to minimise the rapidly-changing effects of the virus.
SAP energy transition

The utility industry in 2020: Energy transition taking place

We must look around to find examples of this new reality, which includes end-customers that are becoming competitors, new players that are joining the utility markets, consumers that are evolving into prosumers, utility companies that are offering new products and services to their end customers, and an increasing demand for improved customer experience.
UK billing

Over 2.5 million UK households unfairly charged for utilities

A new survey conducted by Echo Managed Services has found that just shy of 10% of UK customers have received inaccurate energy bills in the last 12 months.
debt

Energy suppliers not quick enough in assisting customers in debt –...

Last year, the regulator’s annual report on vulnerable customers showed the overall number of customers in debt rose by 4.2% to 1.31 million for electricity and 4.8% to 1.05 million for gas customers.
storage installations

Powerley and Oracle Create a Complete Energy Management Journey

Combined engagement solutions help utility customers take control of their energy usage and costs.
UK energy price

UK: Domestic energy prices have tripled in the last 20 years

That’s according to UK-based price comparison service Compare The Market, which says the average cost of electricity has increased by 193%, whilst domestic gas is up by 221%.
Missouri

Ameren seeks $1 million decrease in consumer energy bills

Ameren Missouri has filed a proposal with the Missouri Public Service Commission to reduce bills for all its customers.
uk customers

UK customers overcharged by £24 million says Citizens Advice

Millions of UK utility customers are owed compensation following overcharges that amount to £24 billion on their energy and water bills, all due to errors made by regulators.

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