customer billing

heatwave

Incentive programme pays utility customers $300,000 during heatwave

California-based clean energy programme OhmConnect paid out over $300,000 in incentives in just one day, to users who responded to the company's call California Independent System Operator's (CAISO) Flex Alert on Friday, 14 August.
electricity bill

Just 29% of US millennials able to pay electricity bill says...

US consumers are struggling to pay their monthly utility bills, according to research from TransUnion.
UK customers

E.ON UK customers to save £85 per month thanks to COVID-19...

Mega-utility E.ON's UK subsidiary has announced that its customers can expect an average reduction of £85 ($111,50) on their energy bills from Autumn, thanks to the 'dramatic drop in demand from commercial customers during the UK lockdown.
State of consumers

State of the consumer 2020

The Smart Energy Consumer Collaborative (SECC) recently announced the release of a new white paper, Identifying and Meeting Consumer Needs, that highlights successful programmes and services for residential customers from electricity providers across the United States.
UK consumers

Almost half of UK consumers owed £1.7 billion by energy suppliers

Almost 13 million households in the UK are owed a total of £1.7 billion ($2.1 billion) by their energy suppliers — up 13.5% (£230 million) compared to last year, according to new research comparison and switching site Uswitch.com.
customer cut-offs

US utilities announce zero shut-offs, ongoing consumer support

Power utilities across North America have been responding quickly to the COVID-19 outbreak, with many issuing both internal and external statements expressing support for customers, and suspending service cut-offs to minimise the rapidly-changing effects of the virus.
SAP energy transition

The utility industry in 2020: Energy transition taking place

We must look around to find examples of this new reality, which includes end-customers that are becoming competitors, new players that are joining the utility markets, consumers that are evolving into prosumers, utility companies that are offering new products and services to their end customers, and an increasing demand for improved customer experience.
UK billing

Over 2.5 million UK households unfairly charged for utilities

A new survey conducted by Echo Managed Services has found that just shy of 10% of UK customers have received inaccurate energy bills in the last 12 months.
debt

Energy suppliers not quick enough in assisting customers in debt –...

Last year, the regulator’s annual report on vulnerable customers showed the overall number of customers in debt rose by 4.2% to 1.31 million for electricity and 4.8% to 1.05 million for gas customers.
smart home

Powerley and Oracle Create a Complete Energy Management Journey

Combined engagement solutions help utility customers take control of their energy usage and costs.

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