customer demands

utility websites

Utility websites don’t satisfy like other service industries do – report

tility websites significantly underperform those of other service industries such as insurance, banking and credit cards, when it comes overall website satisfaction, according to a new report.
customer experience

How utilities can improve customer experience to stay competitive

Navigant Research has issued a new whitepaper providing utilities with recommendations on how to transform their customer experience. By improving their customer experience, utilities will...

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