customer engagement

About Australian Utility Week 2019

Date: 14-15 August 2019 Location: Melbourne, Australia Website Australian Utility Week is the leading digital utility expo in the region and it's an annual meeting place for...
heatwave

Chicago prepares for heatwave

With forecasts for the longest stretch of consecutive days in the upper 90s (32 - 38 degrees C) since 2012, ComEd is preparing for an increase in demand by increasing crew staffing, proactively opening its Emergency Operations Center and readying equipment to respond quickly if power outages occur.
utility customers

New study reveals strategies for utility customer retention

More than 40% of EU residential utility customers are likely to stay with their current energy retailer if provided personalised and tailored services
digital, digitalisation

Developing a digital mindset in energy utilities

Four ways to win with the digital natives In this article, Frederik ten Sythoff and...
Mitsubishi Hitachi

100% carbon free by 2050 – Achieving the Xcel Energy goal

David Eves, VP - Utilities Group for Xcel Energy looks at how the utility aims to achieve its goal to provide customers with clean energy by 2050
energy reports

Utility saves 41GWh using energy reporting for non-AMI customers

Rocky Mountain Power has saved over 41GWh by employing analytics for its non-smart meter customers within a year.
utilities

2019 study reveals the most trusted utility brands

Escalent has released the results of a study conducted to understand consumer trust on their utilities.
DistribuTECH 2020

Exploring changing utility dynamics

DistribuTECH 2019 was an unprecedented success as the global utility community came together to continue to explore the changing energy landscape and...
customer programme

ComEd customers save $4 billion thanks to efficiency programme

ComEd customers have saved a total of $4 billion on their electricity bills since the company introduced its programme to help families and businesses save money and energy in 2008.
utility customers

Optimising consumer engagement – SECC weighs in

The Smart Energy Consumer Collaborative (SECC) has released the latest in a series of white papers that highlight successful customer programmes and...
home energy efficiency

Dominion Energy offers residential home assessments at discounted price

US-based Dominion Energy, a utility with over 7.5 million gas and electricity consumers, is now offering home energy efficiency assessments at discounted price.

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