customer engagement

About Australian Utility Week 2019

Date: 14-15 August 2019 Location: Melbourne, Australia Website Australian Utility Week is the leading digital utility expo in the region and it's an annual meeting place for...
video

Digital engagement with customers in the energy and water industries

Smart Energy International speaks with Eric Dresselhys, director at Smart Energy Water, about the nexus between the energy and water sectors and...
oracle utilities

Oracle expands the platform for utility customer innovation

Oracle Utilities Opower is empowering utilities to do exactly that with new capabilities and new integrations for innovating at utility-scale.
Central Market

Digitalisation: supporting central energy markets in transition

The move to a low-carbon economy, deregulated market structures and increasing customer expectations are driving utilities to embrace new digitally-enabled business models...
smart home devices

Powerley and Oracle Create a Complete Energy Management Journey

Combined engagement solutions help utility customers take control of their energy usage and costs.
Generation

Ed’s note: Which generation is the most tech-savvy?

Just how much of an impact do generational divisions have on digital engagement? Are some generations more open to digital than others?...
heatwave

Chicago prepares for heatwave

With forecasts for the longest stretch of consecutive days in the upper 90s (32 - 38 degrees C) since 2012, ComEd is preparing for an increase in demand by increasing crew staffing, proactively opening its Emergency Operations Center and readying equipment to respond quickly if power outages occur.
oracle utilities

New study reveals strategies for utility customer retention

More than 40% of EU residential utility customers are likely to stay with their current energy retailer if provided personalised and tailored services
gas emissions

100% carbon free by 2050 – Achieving the Xcel Energy goal

David Eves, VP - Utilities Group for Xcel Energy looks at how the utility aims to achieve its goal to provide customers with clean energy by 2050
energy reports

Utility saves 41GWh using energy reporting for non-AMI customers

Rocky Mountain Power has saved over 41GWh by employing analytics for its non-smart meter customers within a year.
utilities

2019 study reveals the most trusted utility brands

Escalent has released the results of a study conducted to understand consumer trust on their utilities.

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