customer experience


Chile’s largest utility signs 12-month customer engagement deal

Naturgy has contracted with Eliq to deliver a 12- month customer engagement project for its subsidiary CGE, Chile’s largest electricity utility.

Energy suppliers not quick enough in assisting customers in debt –...

Last year, the regulator’s annual report on vulnerable customers showed the overall number of customers in debt rose by 4.2% to 1.31 million for electricity and 4.8% to 1.05 million for gas customers.
CEFC, Powerley

A complete energy management journey

Combined engagement solutions help utility customers take control of their energy usage and costs. Powerley and Oracle Utilities Opower...
liberty utilities

Liberty Utilities to deploy smart metering capabilities to 700,000 end points

US energy provider Liberty Utilities has selected Itron as part of efforts to enhance customer experience and grid operations.
energy retailers

New study reveals $117 million customer experience analytics market

The global market for customer experience analytics will grow from $53 million in 2019 to $117 million in 2028 - report

Egypt to hike electricity prices by 15% in July

Egypt says it will raise electricity prices for households and businesses by an average of 15 percent, the latest in a series of austerity measures aimed at boosting the economy.

What do consumers really want?

What do consumers really want from their utility? At DistribuTECH 2019, Patty Durband, president of the Smart Energy...
cape town

New whitepaper provides smart city roadmap for utilities

A new whitepaper has been published to help global cities and utilities simplify implementation of smart city programmes.

UK utility selects Eliq to engage with AMI consumers

E, a British owned energy supplier based in Birmingham, UK has contracted Eliq to deliver its next-generation mobile app. The app is due to be...
consumer; Origin Energy

Survey highlights 2018’s most trusted utility brands

Utility industry research firm Market Strategies has named the 2018 fifteen most trusted utility brands by business customers. The utilities include: Alabama Power       ...

Latest Feature