customer experience

customer experience analyst

New study reveals $117 million customer experience analytics market

The global market for customer experience analytics will grow from $53 million in 2019 to $117 million in 2028 - report

Egypt to hike electricity prices by 15% in July

Egypt says it will raise electricity prices for households and businesses by an average of 15 percent, the latest in a series of austerity measures aimed at boosting the economy.

What do consumers really want?

What do consumers really want from their utility? At DistribuTECH 2019, Patty Durband, president of the Smart Energy...
cape town

New whitepaper provides smart city roadmap for utilities

A new whitepaper has been published to help global cities and utilities simplify implementation of smart city programmes.

UK utility selects Eliq to engage with AMI consumers

E, a British owned energy supplier based in Birmingham, UK has contracted Eliq to deliver its next-generation mobile app. The app is due to be...

Survey highlights 2018’s most trusted utility brands

Utility industry research firm Market Strategies has named the 2018 fifteen most trusted utility brands by business customers. The utilities include: Alabama Power       ...
MidAmerican Energy

Duke Energy customers are centerpiece of company’s long-term strategy, CEO update

"We're on a journey to deliver the experience our customers expect, says Lynn Good, CEO at US Utility Duke Energy. "As we continue to meet...

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