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customer information system


Emerging platform business models disrupting utilities

n this episode Steffen Funck from Statkraft Ventures GmbH shares his insights on the platform business model and how it is changing utility strategies and mindsets.

UK’s new registers open access to over 1MW of DER capacity

The UK’s electricity network companies have worked together through the Open Networks Project to launch System Wide Resource Registers, which will give the entire industry more information about connected generation over 1MW.
UK consumers

Denver Water digitises customer billing and interaction

In the US states of Colorado, Denver Water has signed a five year deal with Speedpay to improve its customer interaction and billing system. Speedpay will provide the state's oldest and largest water utility with...

Utility use of blockchain intensifies, GridPlus joins the queue

In the US state of Texas, energy retailer GridPlus has partnered with customer information solutions firm SmartGridCIS to innovate its energy procurement and management. GridPlus will use a blockchain technology to automate its energy billing...

Shipment of smart payment chip cards reached 2.3 billion in 2017

According to the Smart Payment Association, 2.3 billion payment chip cards were shipped globally in 2017 by its members. Contactless cards account for over 70% of the shipments and strong demand has been observed in all...

Utilities customer relationship management to reach $61.1bn by 2027

A new report from Navigant Research states that while legacy customer information systems (CISs) have performed as cash registers for the utility industry, there is increasing pressure to upgrade these vital systems to perform...