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customer relationship management

UK customer retention

New research shows how utility companies can beat the switch

UK’s bill payers are not as disloyal as the switching trend makes out - report
off-peak

Utilities customer relationship management to reach $61.1bn by 2027

A new report from Navigant Research states that while legacy customer information systems (CISs) have performed as cash registers for the utility industry, there is increasing pressure to upgrade these vital systems to perform...

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