customer satisfaction

Nova Scotia

Dorian messed up my donair – 65,000 Nova Scotians still without...

NS Power restores services to 85% of the more than 400,000 customers who lost power due to Hurricane Dorian.
excellence award

Consumer AMI project helps DEWA pocket global business excellence award

DEWA has been recognised with the global excellence award for its efforts to help consumers reduce their water usage and bills.

Partnership launches ‘Pitch Night’ event series for startups

Silicon Valley Forum has partnered with technology investment firm Avanta Ventures to launch a new event programme for early-stage startups.
utility customers

New study reveals strategies for utility customer retention

More than 40% of EU residential utility customers are likely to stay with their current energy retailer if provided personalised and tailored services
customer experience

British Gas improves overall customer experience with ‘On my way’ platform

British Gas has commissioned a messaging and location technology developed by LocalZ to improve customer experience and overall efficiencies.
customer programme

ComEd customers save $4 billion thanks to efficiency programme

ComEd customers have saved a total of $4 billion on their electricity bills since the company introduced its programme to help families and businesses save money and energy in 2008.

Service by smaller UK energy suppliers poor and worsening – Citizen’s...

The latest results on their energy star rating table indicate a decline in service by smaller and challenger suppliers.

What do consumers really want?

What do consumers really want from their utility? At DistribuTECH 2019, Patty Durband, president of the Smart Energy...
customer experience analyst

Transforming the customer experience

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D....

VIDEO: Weekly USA energy news wrap up

Keep up to date with the latest power and smart energy developments in the USA and around the world.

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