customer satisfaction

customer programme

ComEd customers save $4 billion thanks to efficiency programme

ComEd customers have saved a total of $4 billion on their electricity bills since the company introduced its programme to help families and businesses save money and energy in 2008.
UK Energy

Service by smaller UK energy suppliers poor and worsening – Citizen’s...

The latest results on their energy star rating table indicate a decline in service by smaller and challenger suppliers.

What do consumers really want?

What do consumers really want from their utility? At DistribuTECH 2019, Patty Durband, president of the Smart Energy...
customer experience analyst

Transforming the customer experience

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D....

VIDEO: Weekly USA energy news wrap up

Keep up to date with the latest power and smart energy developments in the USA and around the world.
customer experience analyst

How utilities can improve customer experience to stay competitive

Navigant Research has issued a new whitepaper providing utilities with recommendations on how to transform their customer experience. By improving their customer experience, utilities will...

Ofgem intends to confirm npower provisional order

UK energy regulator Ofgem has published a notice of its intention to confirm a provisional order on npower requiring it to fully co-operate in...

Developing the “Utility of the Future”

Enhanced customer satisfaction and optimal service delivery is being driven by the traditional utility’s transition towards an increasingly digital approach. With this in mind,...
energy burden

New ACEEE report highlights energy burdens of rural consumers

According to a new report issued by the American Council for an Energy-Efficient Economy (ACEEE), rural households across the US spend a disproportionately high...
SECC, customer satisfaction

Customer satisfaction: Highest ranking utilities announced

Overall customer satisfaction with residential electric utility companies shows a seventh consecutive year-over-year increase, according to latest study.

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