customer satisfaction

State of consumers

State of the consumer 2020

The Smart Energy Consumer Collaborative (SECC) recently announced the release of a new white paper, Identifying and Meeting Consumer Needs, that highlights successful programmes and services for residential customers from electricity providers across the United States.
utility consumer 2020

SECC white paper explores consumer needs in 2020

The Smart Energy Consumer Collaborative (SECC) has announced a new white paper, “Identifying and Meeting Consumer Needs,” highlighting successful programs and services for residential customers from electricity providers across the United States.
electricity prices

UK: energy bills to increase by £50 million as fixed tariffs...

Almost half a million households could see their energy bills rise by a combined total of £50 million despite economic pressures caused by COVID-19.
Statkraft

Emerging platform business models disrupting utilities

n this episode Steffen Funck from Statkraft Ventures GmbH shares his insights on the platform business model and how it is changing utility strategies and mindsets.
utility websites

Utility websites don’t satisfy like other service industries do – report

tility websites significantly underperform those of other service industries such as insurance, banking and credit cards, when it comes overall website satisfaction, according to a new report.
utilities

Strategise your next move to become a utilities leader, delivering value...

Utilities are making considerable progress in their digital transformation journey, with 92% of executives now reporting their organisation has a defined digital strategy in place.
PG&E bankruptcy

PG&E files June 2020 bankruptcy recovery plan

PG&E submitted regulatory and court filings outlining the key elements of the company's updated Chapter 11 Plan of Reorganisation.
video

Initiate winner Treverity – helping people be better at their jobs

Treverity was one of the three winners of 2020's Initiate! competition. By integrating the data collected by various utility software management systems, Treverity's solutions create useful insights that can inform and prepare utility workers, and deliver new efficiencies in operational time and customer satisfaction.
Convergence

New partnership to unlock value-driven business use cases for utilities

Itron and Bidgely have announced a collaboration that unlocks value-driven business use cases for electric and dual-fuel utilities.
employees

DEWA adopts ‘FuelBox’ tool to keep employees happy

DEWA has adopted the ‘FuelBox’ tool to promote happiness among customers and employees.

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