customer satisfaction

utilities customer services

Personalisation pays off for utilities, finds study

Personalisation pays off for utilities by driving significantly higher customer satisfaction, engagement and energy-saving actions - Uplight.
utilities customer services

British Gas ranked number one by UK business energy

Utilities giant British Gas has come out on top in a new study on the performance of UK energy suppliers to the commercial market.
big data

Weak data culture threatens effective analytics

Organisations across Asia and the Middle East are looking to data analytics to better understand to improve customer experience.

Powering a powerhouse

Kelvin Ross talks to Zulkifli Zaini who, as head of utility PLN, is tasked with electrifying Indonesia and empowering his 75 million...
customer experience

Missouri utility selects Smart Energy Water for digital customer experience

In the US state of Missouri, City Utilities Springfield has selected Smart Energy Water (SEW) to improve customer experience.
State of consumers

State of the consumer 2020

The Smart Energy Consumer Collaborative (SECC) recently announced the release of a new white paper, Identifying and Meeting Consumer Needs, that highlights successful programmes and services for residential customers from electricity providers across the United States.
utility consumer 2020

SECC white paper explores consumer needs in 2020

The Smart Energy Consumer Collaborative (SECC) has announced a new white paper, “Identifying and Meeting Consumer Needs,” highlighting successful programs and services for residential customers from electricity providers across the United States.
electricity prices

UK: energy bills to increase by £50 million as fixed tariffs...

Almost half a million households could see their energy bills rise by a combined total of £50 million despite economic pressures caused by COVID-19.

Emerging platform business models disrupting utilities

n this episode Steffen Funck from Statkraft Ventures GmbH shares his insights on the platform business model and how it is changing utility strategies and mindsets.
utility websites

Utility websites don’t satisfy like other service industries do – report

tility websites significantly underperform those of other service industries such as insurance, banking and credit cards, when it comes overall website satisfaction, according to a new report.

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