customer satisfaction


New partnership to unlock value-driven business use cases for utilities

Itron and Bidgely have announced a collaboration that unlocks value-driven business use cases for electric and dual-fuel utilities.

DEWA adopts ‘FuelBox’ tool to keep employees happy

DEWA has adopted the ‘FuelBox’ tool to promote happiness among customers and employees.
Supplier switching

Number of UK customers switching energy suppliers continues to rise

UK energy trade association, Energy UK says 9.2% more UK consumers have switched energy suppliers over the same period in 2018, with 5.3 million having switched suppliers in the year to-date.

Shifting trends in energy project financing

Janet Wood, Editor of New Power magazine, discusses how the shift to distributed generation has effected energy project financing models.


Flexibility in the new energy world

Eliano Russo, Head of E-Industries at Enel X, discusses how business models for utilities are changing as customers expect flexibility in their choices

“Consumers don’t care about energy, they care about value”

Luís Vale Cunha, Director for European Affairs at EDP Distribuição, says that "consumers don't care about energy, they care about value".
business customer

Business customer satisfaction for electric utilities rises – report

J.D Power has released its 2019 edition of the Electric Utility Business Customer Satisfaction Study.Customer satisfaction has rised.

Silicon Valley Power recognized as a smart energy provider

Silicon Valley Power has been designated a Smart Energy Provider (SEP) by the American Public Power Association for "demonstrating commitment to and...
energy UK

Over 600,000 UK consumers switched utilities in September

More than 600,000 consumers in the UK have switched to a new energy retailer in September alone, according to data provided by trade association Energy UK.
UK billing

Over 2.5 million UK households unfairly charged for utilities

A new survey conducted by Echo Managed Services has found that just shy of 10% of UK customers have received inaccurate energy bills in the last 12 months.

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