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There has been no changes in customer satisfaction with residential water utilities in the US between 2020 and 2021, according to a new study released by J.D Power. Factors that have resulted in no change...
The study has found an increase in overall business customer satisfaction with electric utilities, aided by record high reliability scores.
Personalisation pays off for utilities by driving significantly higher customer satisfaction, engagement and energy-saving actions - Uplight.
Utilities giant British Gas has come out on top in a new study on the performance of UK energy suppliers to the commercial market.
In the US state of Missouri, City Utilities Springfield has selected Smart Energy Water (SEW) to improve customer experience.
The Smart Energy Consumer Collaborative (SECC) recently announced the release of a new white paper, Identifying and Meeting Consumer Needs, that highlights successful programmes and services for residential customers from electricity providers across the United States.
The Smart Energy Consumer Collaborative (SECC) has announced a new white paper, “Identifying and Meeting Consumer Needs,” highlighting successful programs and services for residential customers from electricity providers across the United States.
Almost half a million households could see their energy bills rise by a combined total of £50 million despite economic pressures caused by COVID-19.