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Customer satisfaction remains stagnant with US residential water utilities

There has been no changes in customer satisfaction with residential water utilities in the US between 2020 and 2021, according to a new study released by J.D Power. Factors that have resulted in no change...
customer satisfaction

Overall business customer satisfaction with US electric utilities climbs

The study has found an increase in overall business customer satisfaction with electric utilities, aided by record high reliability scores.
customer satisfaction

Personalisation pays off for utilities, finds study

Personalisation pays off for utilities by driving significantly higher customer satisfaction, engagement and energy-saving actions - Uplight.
customer satisfaction

British Gas ranked number one by UK business energy

Utilities giant British Gas has come out on top in a new study on the performance of UK energy suppliers to the commercial market.
big data

Weak data culture threatens effective analytics

Organisations across Asia and the Middle East are looking to data analytics to better understand to improve customer experience.

Powering a powerhouse

Kelvin Ross talks to Zulkifli Zaini who, as head of utility PLN, is tasked with electrifying Indonesia and empowering his 75 million customers. Running Indonesia’s state-owned electricity company PT PLN (Persero) is one of the...
customer experiences

Missouri utility selects Smart Energy Water for digital customer experience

In the US state of Missouri, City Utilities Springfield has selected Smart Energy Water (SEW) to improve customer experience.
State of consumers

State of the consumer 2020

The Smart Energy Consumer Collaborative (SECC) recently announced the release of a new white paper, Identifying and Meeting Consumer Needs, that highlights successful programmes and services for residential customers from electricity providers across the United States.
utility consumer 2020

SECC white paper explores consumer needs in 2020

The Smart Energy Consumer Collaborative (SECC) has announced a new white paper, “Identifying and Meeting Consumer Needs,” highlighting successful programs and services for residential customers from electricity providers across the United States.
REGOs prices

UK: energy bills to increase by £50 million as fixed tariffs come to an...

Almost half a million households could see their energy bills rise by a combined total of £50 million despite economic pressures caused by COVID-19.