Home Tags Customer satisfaction
n this episode Steffen Funck from Statkraft Ventures GmbH shares his insights on the platform business model and how it is changing utility strategies and mindsets.
tility websites significantly underperform those of other service industries such as insurance, banking and credit cards, when it comes overall website satisfaction, according to a new report.
Utilities are making considerable progress in their digital transformation journey, with 92% of executives now reporting their organisation has a defined digital strategy in place.
Treverity was one of the three winners of 2020's Initiate! competition. By integrating the data collected by various utility software management systems, Treverity's solutions create useful insights that can inform and prepare utility workers, and deliver new efficiencies in operational time and customer satisfaction.
Itron and Bidgely have announced a collaboration that unlocks value-driven business use cases for electric and dual-fuel utilities.
DEWA has adopted the ‘FuelBox’ tool to promote happiness among customers and employees.
UK energy trade association, Energy UK says 9.2% more UK consumers have switched energy suppliers over the same period in 2018, with 5.3 million having switched suppliers in the year to-date.