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customer satisfaction

“Consumers don’t care about energy, they care about value”

Luís Vale Cunha, Director for European Affairs at EDP Distribuição, says that "consumers don't care about energy, they care about value".
customer satisfaction

Business customer satisfaction for electric utilities rises – report

J.D Power has released its 2019 edition of the Electric Utility Business Customer Satisfaction Study.Customer satisfaction has rised.

Silicon Valley Power recognized as a smart energy provider

Silicon Valley Power has been designated a Smart Energy Provider (SEP) by the American Public Power Association for "demonstrating commitment to and proficiency in energy efficiency, distributed generation and environmental initiatives that support a...
energy UK

Over 600,000 UK consumers switched utilities in September

More than 600,000 consumers in the UK have switched to a new energy retailer in September alone, according to data provided by trade association Energy UK.
UK billing

Over 2.5 million UK households unfairly charged for utilities

A new survey conducted by Echo Managed Services has found that just shy of 10% of UK customers have received inaccurate energy bills in the last 12 months.

Ed’s note: Which generation is the most tech-savvy?

Just how much of an impact do generational divisions have on digital engagement? Are some generations more open to digital than others? And if so, which generation? The answer may surprise you. As the energy/utility...
smart home

Powerley and Oracle Create a Complete Energy Management Journey

Combined engagement solutions help utility customers take control of their energy usage and costs.
Nova Scotia

Dorian messed up my donair – 65,000 Nova Scotians still without power

NS Power restores services to 85% of the more than 400,000 customers who lost power due to Hurricane Dorian.

Consumer AMI project helps DEWA pocket global business excellence award

DEWA has been recognised with the global excellence award for its efforts to help consumers reduce their water usage and bills.

Partnership launches ‘Pitch Night’ event series for startups

Silicon Valley Forum has partnered with technology investment firm Avanta Ventures to launch a new event programme for early-stage startups.