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More than 40% of EU residential utility customers are likely to stay with their current energy retailer if provided personalised and tailored services
British Gas has commissioned a messaging and location technology developed by LocalZ to improve customer experience and overall efficiencies.
ComEd customers have saved a total of $4 billion on their electricity bills since the company introduced its programme to help families and businesses save money and energy in 2008.
The latest results on their energy star rating table indicate a decline in service by smaller and challenger suppliers.
For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D. Power Electric Utility Residential Customer Satisfaction Study. Overall customer satisfaction for utilities...
Navigant Research has issued a new whitepaper providing utilities with recommendations on how to transform their customer experience. By improving their customer experience, utilities will be able to stay competitive and help customers succeed in...