Home Tags Customer satisfaction

customer satisfaction

customer satisfaction

New study reveals strategies for utility customer retention

More than 40% of EU residential utility customers are likely to stay with their current energy retailer if provided personalised and tailored services
customer experiences

British Gas improves overall customer experience with ‘On my way’ platform

British Gas has commissioned a messaging and location technology developed by LocalZ to improve customer experience and overall efficiencies.
customer engagement

ComEd customers save $4 billion thanks to efficiency programme

ComEd customers have saved a total of $4 billion on their electricity bills since the company introduced its programme to help families and businesses save money and energy in 2008.

Service by smaller UK energy suppliers poor and worsening – Citizen’s Advice

The latest results on their energy star rating table indicate a decline in service by smaller and challenger suppliers.

What do consumers really want?

What do consumers really want from their utility? At DistribuTECH 2019, Patty Durband, president of the Smart Energy Consumer Collaborative spoke to us about consumer segmentation and how Millennials really view energy consumption. Millennials, for...
customer experience

Transforming the customer experience

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D. Power Electric Utility Residential Customer Satisfaction Study. Overall customer satisfaction for utilities...

VIDEO: Weekly USA energy news wrap up

Keep up to date with the latest power and smart energy developments in the USA and around the world.
customer experience

How utilities can improve customer experience to stay competitive

Navigant Research has issued a new whitepaper providing utilities with recommendations on how to transform their customer experience. By improving their customer experience, utilities will be able to stay competitive and help customers succeed in...

Ofgem intends to confirm npower provisional order

UK energy regulator Ofgem has published a notice of its intention to confirm a provisional order on npower requiring it to fully co-operate in the regulator’s latest simplified collective switch trial. Suppliers are required to...

Developing the “Utility of the Future”

Enhanced customer satisfaction and optimal service delivery is being driven by the traditional utility’s transition towards an increasingly digital approach. With this in mind, Baltimore Gas and Electric (BGE)– a subsidiary of the Exelon...