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customer service


DEWA adopts ‘FuelBox’ tool to keep employees happy

DEWA has adopted the ‘FuelBox’ tool to promote happiness among customers and employees.

Service by smaller UK energy suppliers poor and worsening – Citizen’s Advice

The latest results on their energy star rating table indicate a decline in service by smaller and challenger suppliers.
customer experience

Transforming the customer experience

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D. Power Electric Utility Residential Customer Satisfaction Study. Overall customer satisfaction for utilities...

Secrets to happy customers revealed in UK Energy survey

Which? has published the results of their annual UK energy satisfaction survey.

Ofgem slaps Economy Energy with ban over poor service

Ofgem has banned Economy Energy from taking on new customers until it resolves its customer service issues
energy data

What consumers want from energy usage data

The Smart Energy Consumer Collaborative released a new report which reveals what residential consumers want to know from their electricity providers about the energy usage data.
integration microsoft azure

Lakefront becomes Canada’s first to integrate mobile and website apps

In Ontario, Canada, Lakefront Utility Services has partnered with mobile customer engagement solutions provider, Screaming Power, to integrate its mobile application and website. The App Outage and Planned Work has been fully integrated with the...

Expert discussion: How to translate technology into customer service

Four energy experts talk us through the discussions of the Summit Retail Session at European Utility Week, focusing on building the customer partnership and the retail sector. Fridrik Larsen, CEO, LarsEn Energy Branding, is the...

Florida utility modernises grid with AMI and MDMS solutions

Landis+Gyr has announced an agreement with Kissimmee Utility Authority to supply advanced metering infrastructure and a meter data management system

City of Perth signs $67 million contract for utility operations

Utility Service Affiliates, a subsidiary of Middlesex Water Company, has been selected by Perth Amboy to operate water and sewer utility divisions. The new contract commences from January 1, 2019 through to December 31, 2028...