customer service

employees

DEWA adopts ‘FuelBox’ tool to keep employees happy

DEWA has adopted the ‘FuelBox’ tool to promote happiness among customers and employees.
SMECO

Service by smaller UK energy suppliers poor and worsening – Citizen’s...

The latest results on their energy star rating table indicate a decline in service by smaller and challenger suppliers.
customer experience

Transforming the customer experience

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D....
consumers

Secrets to happy customers revealed in UK Energy survey

Which? has published the results of their annual UK energy satisfaction survey.
congress

Ofgem slaps Economy Energy with ban over poor service

Ofgem has banned Economy Energy from taking on new customers until it resolves its customer service issues
energy data

What consumers want from energy usage data

The Smart Energy Consumer Collaborative released a new report which reveals what residential consumers want to know from their electricity providers about the energy usage data.
thailand

Lakefront becomes Canada’s first to integrate mobile and website apps

In Ontario, Canada, Lakefront Utility Services has partnered with mobile customer engagement solutions provider, Screaming Power, to integrate its mobile application and website. The App...
off-peak

Expert discussion: How to translate technology into customer service

Four energy experts talk us through the discussions of the Summit Retail Session at European Utility Week, focusing on building the customer partnership and...
Infonomics

Florida utility modernises grid with AMI and MDMS solutions

Landis+Gyr has announced an agreement with Kissimmee Utility Authority to supply advanced metering infrastructure and a meter data management system
smart water

City of Perth signs $67 million contract for utility operations

Utility Service Affiliates, a subsidiary of Middlesex Water Company, has been selected by Perth Amboy to operate water and sewer utility divisions. The new contract...

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