customer service
News
DEWA adopts ‘FuelBox’ tool to keep employees happy
DEWA has adopted the ‘FuelBox’ tool to promote happiness among customers and employees.
Policy & Regulation
Service by smaller UK energy suppliers poor and worsening – Citizen’s...
The latest results on their energy star rating table indicate a decline in service by smaller and challenger suppliers.
Policy & Regulation
Transforming the customer experience
For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D....
Energy & Grid Management
Secrets to happy customers revealed in UK Energy survey
Which? has published the results of their annual UK energy satisfaction survey.
Policy & Regulation
Ofgem slaps Economy Energy with ban over poor service
Ofgem has banned Economy Energy from taking on new customers until it resolves its customer service issues
Smart Meters
What consumers want from energy usage data
The Smart Energy Consumer Collaborative released a new report which reveals what residential consumers want to know from their electricity providers about the energy usage data.
Policy & Regulation
Lakefront becomes Canada’s first to integrate mobile and website apps
In Ontario, Canada, Lakefront Utility Services has partnered with mobile customer engagement solutions provider, Screaming Power, to integrate its mobile application and website.
The App...
Event News
Expert discussion: How to translate technology into customer service
Four energy experts talk us through the discussions of the Summit Retail Session at European Utility Week, focusing on building the customer partnership and...
Energy & Grid Management
Florida utility modernises grid with AMI and MDMS solutions
Landis+Gyr has announced an agreement with Kissimmee Utility Authority to supply advanced metering infrastructure and a meter data management system
Policy & Regulation
City of Perth signs $67 million contract for utility operations
Utility Service Affiliates, a subsidiary of Middlesex Water Company, has been selected by Perth Amboy to operate water and sewer utility divisions.
The new contract...
