customer service

DEWA has adopted the ‘FuelBox’ tool to promote happiness among customers and employees.

The latest results on their energy star rating table indicate a decline in service by smaller and challenger suppliers.

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D. Power Electric Utility Residential Customer Satisfaction Study. Overall customer satisfaction for utilities...

Which? has published the results of their annual UK energy satisfaction survey.

Ofgem has banned Economy Energy from taking on new customers until it resolves its customer service issues

The Smart Energy Consumer Collaborative released a new report which reveals what residential consumers want to know from their electricity providers about the energy usage data.

In Ontario, Canada, Lakefront Utility Services has partnered with mobile customer engagement solutions provider, Screaming Power, to integrate its mobile application and website. The App Outage and Planned Work has been fully integrated with the...

Four energy experts talk us through the discussions of the Summit Retail Session at European Utility Week, focusing on building the customer partnership and the retail sector. Fridrik Larsen, CEO, LarsEn Energy Branding, is the...

Landis+Gyr has announced an agreement with Kissimmee Utility Authority to supply advanced metering infrastructure and a meter data management system

Utility Service Affiliates, a subsidiary of Middlesex Water Company, has been selected by Perth Amboy to operate water and sewer utility divisions. The new contract commences from January 1, 2019 through to December 31, 2028...