customer services

Black & Veatch restructuring

Black & Veatch restructures to address energy transition

US-headquartered multinational energy company Black & Veatch has reorganized its global power business to put a fresh emphasis on its renewables arm and launch a distributed energy group.
utilities

2019 study reveals the most trusted utility brands

Escalent has released the results of a study conducted to understand consumer trust on their utilities.
customer service centers

Bidgely brings artificial intelligence to utility customer service

 Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into...
communications

DEWA enters innovative collaboration with Western Union

Dubai Electricity and Water Authority (DEWA) has partnered with Western Union simplify consumer collection of security deposits and credit refunds across the...
goto energy

New deal facilitates utility growth in UK market

New UK utility GOTO Energy has selected the Universal Supplier Service (USS) to facilitate its entry into the GB domestic energy market.
consumer

Ed’s note: The customer is king for some utilities

Customer service initiatives by utilities have achieved a level of importance and investment never before experienced, with emphasis being placed on ensuring consumers receive tangible...
Itron Awards

Dominion recognised for management and commitment to veterans

Dominion Energy has received two recognitions for its leadership role in ensuring veterans and the military are offered high-standard services.
SDG&E

San Diego utility scopes three awards for reliable services

San Diego Gas & Electric (SDG&E) has received three awards for superior performance amongst utilities in America. PA Consulting has awarded SDG&E with the National...
customer information systems

11.9% growth in utility customer information systems market

A new report analysing the customer information systems market within the utility industry forecasts the sector to record 11.9% growth between 2018 and 2023. The...
Itron Awards

IEEE ranks Pennsylvania utility sixth nationwide and first statewide

The Institute of Electrical and Electronics Engineers has ranked PPL Electric Utilities sixth among 93 US utilities in service reliability. The utility has been ranked the...

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