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Customer Engagement is the simple secret ingredient in your recipe for standing out, streamlining operations, and satisfying everyone involved.
Common missteps that create poor customer satisfaction, and three strategies that will boost your field service customer satisfaction KPIs
Two-way communications allow customers to share crucial information that speeds up access to the property or site. It’s easy to see how these messages reduce confusion.
Real-time communications and visibility relieve customers’ anxiety and make for a better customer experience, also for technicians in the field.
As a utility provider, there are many good reasons to gather customer feedback, says Localz.