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Europe’s retail energy markets – barriers and best practices

Barriers remain to the liberalisation of European energy markets, many country specific but many also pan-European, a major new study finds.

Engaging with the most valuable segment of the US electricity consumer market

US-based electricity providers have had the vision to become more consumer-focussed in their offerings and operations, however, this more customer-centric approach hasn’t been felt by all customers. That’s according to a consumer survey conducted by...

UK regulator proposes automatic compensation for delays in consumer switching

UK energy regulator Ofgem has proposed to introduce a rule which will allow consumers to be paid in the event an error or delay occurs during the process of switching a supplier. The minimum of...