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Smart Energy Consumer Collaborative

Successful utility themes for advancing the modern energy consumer

The US Smart Energy Consumer Collaborative has highlighted successful utility programmes for residential and small business customers.

Understanding lower-income consumers

The Smart Energy Consumer Collaborative (SECC) today released a new report that sheds light on lower-income consumers’ behaviours, attitudes and values as they relate to energy efficiency, smart home technology, renewable energy, their electricity providers and...

Ed’s note: Do you know what your customers really think?

Do you know what it is that your customers think about energy consumption, smart home technology, or your service? The Smart Energy Consumer Collaborative recently asked modern energy consumers some of these questions and came...

Consumers’ voices on energy amid pandemic

New research released illustrates consumers’ attitudes and values related to energy, smart home technology, their electricity providers and more during the COVID-19 pandemic. The Modern Customer Engagement Journey, released by the Smart Energy Consumer Collaborative (SECC), includes five...
State of consumers

State of the consumer 2020

The Smart Energy Consumer Collaborative (SECC) recently announced the release of a new white paper, Identifying and Meeting Consumer Needs, that highlights successful programmes and services for residential customers from electricity providers across the United States.
utility consumer 2020

SECC white paper explores consumer needs in 2020

The Smart Energy Consumer Collaborative (SECC) has announced a new white paper, “Identifying and Meeting Consumer Needs,” highlighting successful programs and services for residential customers from electricity providers across the United States.

The SECC on the state of the consumer and the importance of education

Patty Durand, President & CEO at Smart Energy Consumer Collaborative chats to Clarion Energy at this year's DISTRIBUTECH 2020 about the latest research from the SECC - particularly distributed energy resources, alternative rates and the state of the consumer.
customer experience

Consumer-centric utilities honoured

Today, the Smart Energy Consumer Collaborative (SECC) announced the recipients of the 2020 Best Practices Awards at the 2020 Consumer Symposium, hosted at DISTRIBUTECH International. The awards, now in their third year, highlight successful...
SECC

SECC report reveals what energy consumers want in 2020

Smart Energy Consumer Collaborative (SECC) has released its 2019 analysis which reveals five key themes on consumers’ top energy-related needs and wants. Residential consumers in the United States and Canada are more ready than...

What do consumers really want?

What do consumers really want from their utility? At DistribuTECH 2019, Patty Durband, president of the Smart Energy Consumer Collaborative spoke to us about consumer segmentation and how Millennials really view energy consumption. Millennials, for...

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