Smart Energy Consumer Collaborative
Smart Energy
Understanding lower-income consumers
The Smart Energy Consumer Collaborative (SECC) today released a new report that sheds light on lower-income consumers’ behaviours, attitudes and values as they relate...
Features and Analysis
Ed’s note: Do you know what your customers really think?
Do you know what it is that your customers think about energy consumption, smart home technology, or your service?
Customer Services & Management
Consumers’ voices on energy amid pandemic
New research released illustrates consumers’ attitudes and values related to energy, smart home technology, their electricity providers and more during the COVID-19...
Customer Services & Management
State of the consumer 2020
The Smart Energy Consumer Collaborative (SECC) recently announced the release of a new white paper, Identifying and Meeting Consumer Needs, that highlights successful programmes and services for residential customers from electricity providers across the United States.
Customer Services & Management
SECC white paper explores consumer needs in 2020
The Smart Energy Consumer Collaborative (SECC) has announced a new white paper, “Identifying and Meeting Consumer Needs,” highlighting successful programs and services for residential customers from electricity providers across the United States.
Policy & Regulation
The SECC on the state of the consumer and the importance...
Patty Durand, President & CEO at Smart Energy Consumer Collaborative chats to Clarion Energy at this year's DISTRIBUTECH 2020 about the latest research from the SECC - particularly distributed energy resources, alternative rates and the state of the consumer.
Policy & Regulation
Consumer-centric utilities honoured
Today, the Smart Energy Consumer Collaborative (SECC) announced the recipients of the 2020 Best Practices Awards at the 2020 Consumer Symposium, hosted...
Policy & Regulation
SECC report reveals what energy consumers want in 2020
Smart Energy Consumer Collaborative (SECC) has released its 2019 analysis which reveals five key themes on consumers’ top energy-related needs and...
Multimedia
What do consumers really want?
What do consumers really want from their utility?
At DistribuTECH 2019, Patty Durband, president of the Smart Energy...
Event News
Utilities awarded for consumer-centric success
The Smart Energy Consumer Collaborative (SECC) has announced the recipients of its 2019 Best Practices Awards
