The call for tenders is the acquisition of a customer service system for Kuopio Water. The competitor and contract holder are Sansia Oy. The customer service system manages customer management, customer service, customer contracts, metering, mileage, water and wastewater invoicing, labor invoicing and account management at Kuopio Water Enterprise.
The system must be user-friendly and customer-friendly and enable electronic services and their development as far as possible in the future.
The water production in Kuopio Water is about 7.5 million m3 per year. Net sales in 2017 amounted to €25 million and employs 89 people. The number of sites used by Kuopio Water Enterprise is approximately 14,500. There are about 60,000 invoices/year.
Optionally, the possible integration of the Siilinjärvi municipal water supply into the Kuopio Water Customer Service System is considered as an option. After joining, the same system will be used for similar tasks in the water supply of the municipality of Siilinjärvi. There are about 4,000 water customers in Siilinjärvi.
Deadline: 07 March 2020
Viestikatu 3, 3rd floor.
Contact person: Timo Hämäläinen
Telephone: +358 447182930
NUTS code: FI1
Internet address (es):
City of Kuopio
NUTS code: FI1D2
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