The system, which went live on February 11, has two main objectives – to improve and streamline the activities involved in the relationships with customers, and to enable the integration of the utility’s financial management, accounting and operational processes.
According to Eletropaulo, the Integrated Business Management system will allow quick and easy access to customer data. Customer service representatives will be able to answer queries more efficiently, and because departments such as the call center, maintenance and repairs and new service applications are integrated, both CSRs and customers will easily be able to track progress in solving their particular query.
