Brazilian electric distributors rated by customers


Brasilia, Brazil — (METERING.COM) — November 21, 2008 – Iguaçu Distribuidora de Energia Elétrica Ltda (Ienergia) has been named as the top performing electric utility in Brazil as adjudged by its customers.

Ienergia, with about 27,000 customers, achieved a customer satisfaction index of 83.98, ahead of Departamento Municipal de Eletricidade de Poços de Caldas (DMEPC) in second place with an index of 81.19, and Companhia Nacional de Energia Elétrica (CNEE) in third place with an index of 78.49.

Companhia de Eletricidade do Estado da Bahia (Coelba), with almost 3.9 million customers, was recognized for achieving the largest annual growth of 23.87 percent. Companhia Paulista de Força e Luz (CPFL) recorded a growth of 17.36 percent and Companhia Luz e Força Mococa (CLFM) recorded a growth of 15.18 percent.

The Aneel consumer satisfaction index (Índice Aneel de Satisfação do Consumidor, IASC) awards were announced by the Brazilian electricity regulator Aneel (Agência Nacional de Energia Elétrica) this week at a function at its headquarters in the country’s capital Brasilia.

Other winners are:

  • North region – Boa Vista Energia S/A
  • Northeast region – Cia Sul Sergipana de Eletricidade (Sulgipe)
  • South, southeast/central-west regions (up to 30,000 customers) – Ienergia
  • South/southeast regions (30,000 to 400,000 customers) – DMEPC
  • Central-west region (more than 30,000 customers) – Companhia Energética de Brasília (CEB)
  • South region (more than 400,000 customers) – Distribuidora Gaúcha de Energia S/A (AES Sul)
  • Southeast region (more than 400,000 customers) – Companhia Paulista de Força e Luz (CPFL).

Overall the average customer satisfaction index for the country’s 64 distributors was 62.62. This compares with 65.39 in 2007 – a drop of 4.24 percent, which is considered significant. Declines were observed in all regions but two (Northeast and South/southeast 30,000 to 400,000 customers), with the largest (-16.55 percent) in the North region.

The results were based on a total of more than 19,500 interviews with residential customers across all of the utilities’ concession areas.