Central Hudson Gas & Electricity Centralizes Dispatch Operations and Streamlines Service Routing and Scheduling


In this case study, Central Hudson Gas & Electricity (CHG&E) centralizes dispatch operations and streamlines service routing and scheduling.  By improving the way it schedules service appointments for both regular and emergency field work, CHG&E has boosted productivity and improved customer service.
The results: consolidating five dispatching centers into one; reduced travel time by 10% by automating and optimizing routes; increased service-work productivity by 10% through efficient scheduling and more