Con Edison expands use of customer care software tools


Con Edison BuildingNew York, NY, U.S.A. — (METERING.COM) — September 21, 2006 – Con Edison, a utility that provides electric, gas and steam service to more than 3 million customers in New York state, has purchased additional licenses for Itron customer care software solutions, to meet a new requirement for mandatory day-ahead hourly pricing which has been imposed by the New York State Public Service Commission.

Con Edison is one of the nation’s largest investor-owned energy companies; the utility was looking to leverage its existing infrastructure and expand its software tools to provide day-ahead hourly pricing. This requirement was introduced to stimulate a competitive energy market for large C&I customers, by requiring them to take electric service under the utility’s day-ahead hourly pricing tariff, or consider purchasing power from a third party energy retailer.

The utility’s C&I customers’ energy bills will now be based on hour-by-hour consumption, allowing these customers to view their energy usage and manage it more proactively.

“Through the expansion of Itron’s customer care software, we are able to provide information to our customers, enabling them to respond to mandatory day-ahead hourly pricing,” says Eileen Egan-Annechino, a manager of marketing and sales for Con Edison. “Itron helped us develop the appropriate rates for use, and the customer care software is able to calculate and compare the various energy components of the bill. This will better reflect the cost of energy in our state.”