Oracle has announced the availability of Oracle Utilities Customer Care and Billing 2.3, which includes enhancements that help utilities boost their customer service, further support their smart grid initiatives, reach new markets and lower total cost of ownership.
Customer Care and Billing helps customers manage all aspects of the utility customer lifecycle including service connection, meter read management (index and interval), complex billing, payment processing and debt collection. In addition, the product supports associated functions like field service, meter management, sales and marketing and conservation management, while providing a flexible rating engine and efficient contact center management application.
Features of Customer Care and Billing 2.3 include:
- Enhanced customer service through enhanced cashiering, which supports payments in multiple currencies
- Further support for smart grid initiatives, including easily addressing various net metering scenarios
- Reaching new markets, with functionalities including validating common national and tax identification numbers in Spain, Portugal and Argentina, and supportings additional tax accounting settlement options
- Lowering total cost of ownership, with additional out-of-the-box features, such as enhanced rate management capabilities and further automation of processes, with the configured system to better support the dynamic nature of rating across all jurisdictions.
“This new release of Customer Care and Billing exemplifies Oracle’s commitment to ongoing innovation. We are pleased to continue to enhance the benefits and options we offer our customers,” said Linda Jackman, vice president of product management at Oracle Utilities.