Grand Bahama’s meter reading and billing survey reveals deficiencies


Freeport, Bahamas — (METERING.COM) — July 17, 2012 – A review of Grand Bahama Power Company’s (GBPC) meter reading and billing processes and procedures has revealed 16 deficiencies, according to the summary report prepared by the local office of PricewaterhouseCoopers.

The review was requested by the Grand Bahamas Port Authority (GBPA) following increases in consumers’ electricity bills and covered the 15 month period from July 2010 to September 2011

According to the report, which does not express an opinion or conclusions, GBPC should develop and document a comprehensive set of meter reading policies and procedures covering all aspects of the process. Processes should also be developed for the performance of verification checks to ensure that data transfers between the billing system, meter reading system and handheld devices are complete and accurate, and thresholds should be formally defined for estimations. Currently GBPC aims to achieve at least a 95 percent meter read rate monthly.

GBPC also should enhance its meter handling and storage procedures and a meter testing plan should be developed for residential meters.

GBPC was also recommended to restructure its fuel surcharge, which is made towards the company’s expenditure on fuel.

For the customers who had experienced an 80 percent or more increase in their average consumption not all the representations that were made could be verified due to missing information or the absence of justifying documentation. The procedures for reading and billing exceptions should be enhanced. GBPC also should improve the process relating to the handling of customer complaints.

GBPC is the monopoly provider of electricity services throughout the island of Grand Bahama.