Green Mountain Power Selects Oracle Utilities Solutions to Improve Customer Service and Support Smart Grid Initiatives


Green Mountain Power, a Vermont electric utility recognized for leadership and innovation, has selected a broad footprint of Oracle applications and technology solutions to enhance customer service, streamline billing processes, integrate work processes and support smart grid initiatives.

The utility, which is updating its enterprise architecture and technology infrastructure as part of a broader business transformation to enhance operational efficiency, will implement Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management, Oracle Business Intelligence for Utilities, Oracle Utilities Work and Asset Management, Oracle Utilities Network Management System, Oracle WebCenter Suite, Oracle Fusion Middleware and Oracle Service Bus. Green Mountain Power has previously implemented the Oracle E-Business Suite Release 12, Oracle Real Application Clusters and Oracle Database.

Upon receiving $19.2 million of Federal funding under the American Recovery and Reinvestment Act (ARRA), Green Mountain Power chose the Oracle solutions as the foundation to drive its smart grid goals forward. The utility hopes to establish an improved enterprise information management infrastructure in order to deliver more timely information to customers to help them understand and manage their electricity consumption.

As part of the four-pronged initial phase of the project, which began in late-2010, Green Mountain Power has begun implementing Oracle Utilities Customer Care & Billing (CC&B), Oracle Utilities Meter Data Management, Oracle WebCenter Suite for Advanced Web Self-Service and Oracle Service Bus through an Oracle Fusion SOA deployment to provide a centralized system to support smart grid and green initiatives by connecting advanced metering infrastructure (AMI) usage data and presentment tools, so consumers can view their usage.

Green Mountain Power was named a finalist in the Platts 2010 Global Energy Awards in the “Green Energy Initiative” category for its innovative work in solar and wind.

“We are expanding our relationship with Oracle as we implement the technologies to achieve our smart grid goals going forward. GMP focuses hard on operational and organizational efficiency; we serve nearly 500 customers for every GMP employee – a ratio which is more than double the industry standard for utilities our size.  The expanded relationship with Oracle allows us to leverage our current Oracle foundation and stage our way to a complete build out of integrated applications that support our Smart Grid plans.  Our Smart Grid plans will improve our customer service delivery while empowering our customers with information to understand their usage and choose programs to optimize their energy use and its environmental impacts," said Brian Otley, Green Mountain Power’s Leader of Technology Operations and Smart Grid Program.”

“Oracle is pleased that Green Mountain Power has selected Oracle Utilities’ end-to-end software offering. The solutions will provide Green Mountain Power the out-of-the-box functionality and flexibility to take the next step in communicating effectively and efficiently with its customers, ultimately improving the overall customer experience,” said Bill Vellante, group vice president, Oracle Utilities.”