Industry-wide call for papers: Metering, Billing/CRM India 2009


Deadline for submission of abstracts: August 15, 2009

If you have ideas, experiences, products or strategies for the utility customer-end technology sector (i.e. metering, billing / revenue protection and CRM) then this is your chance to tell the world!

The Metering, Billing/CRM programme has been developed to provide a forum that identifies, discusses and forecasts developments in the utility sector. Top-level speakers from all key industry stakeholders will present their views using case studies, in-depth presentations and in workshops

The target audience includes:

  • Presidents / Vice Presidents –  Operations / Distribution / Technology /Revenue protection
  • CEOs, CIOs, CTO
  • Directors- Operations/Distribution/Metering/Engineering
  • AMR / AMI / smart metering and metering project AMI directors / managers
  • IT and MDM directors / managers
  • Billing / tariff / customer service directors / managers
  • Revenue protection and assurance directors / managers
  • Demand response directors / managers / supervisors
  • Financial directors / managers / supervisors
  • Regulatory affairs directors / managers / supervisors
  • Associations and the media
  • Venture capitalists

We invite all those interested in:

  • presenting a paper
  • teaching a course
  • participating in a think-tank/panel discussion
  • becoming a participating association or media partner
  • sponsoring / exhibiting at the conference
  • to submit your proposals now.

Please see below for all information pertaining to the submission of abstracts / teaching courses etc.

Should you require any additional information please do not hesitate to contact Christa Robijn at phone:  +27 21 700 3561 , or via e-mail:

General information:
Presenting a paper:  Presenters are asked to submit an extended abstract (400 to 800 words) by August 15 2009 via e-mail. The abstracts will then be reviewed by a Reviewing Committee and presenters will be informed regarding acceptance on or before August 15 2009.

If your abstract is accepted, you will be asked to submit your full paper and your presentation slides according to a format that will be sent to you. Accepted abstracts, papers and presentations will be published in the proceedings.

Presentations can take two standard formats:
Regular presentation: Spaced 30 minutes apart on the schedule, with approximately 25 minutes spent on the presentation and 5 minutes for questions. Most presentations will be in this format.
Panel discussion: These last for one hour, with approximately 40 minutes spent on introducing the panelists and presentation of their views, and 20 minutes of questions and discussion. Panelists should be experts in the specialized field to be discussed, which should be relevant to conference attendees. If you would like to organize and lead a panel discussion, then please submit an abstract containing the agenda, and listing your panelists as co-authors.

Paper topics: The following is a list of suggested topics for your papers. This is just to get you thinking. You are welcome to come up with a topic that has not been listed.

  • Strategies and technologies for advanced metering
  • The role of regulatory developments in supporting advanced metering
  • Building next generation electricity infrastructure
  • Advanced grid technologies
  • Guidelines for meter interoperability and standards
  • Smart Grid: The business case
  • Revenue protection and decreasing losses
  • Billing and payment solutions
  • Customer relationship management
  • Developing energy efficiency programs
  • Communication technology for the smart utility
  • Effective cyber-security: protecting your customer data
  • Leveraging government and private funding for utility infrastructure investment
  • Developing energy efficiency and conservation programs

Submission Guidelines: When making a submission, please ensure that:

  • Abstracts are written in English
  • Abstracts do not exceed one letter-size page
  • Each abstract contains full contact and designation details of the speaker
  • The session for which the abstract is being submitted is indicated
  • The abstract has not been presented before
  • The abstract and presentation is of a non-commercial nature; sales pitches will not be accepted
  • As the author you commit yourself to presenting the paper at the event should the abstract be selected by the Reviewing Committee. Speakers are responsible for their own travel and accommodation arrangements and expenses.

Sponsoring opportunities:

A sponsorship of Metering, Billing/CRM India is an ideal way to position your company as a market leader at this premier event. By sponsoring you will showcase your brand optimally and generate great brand awareness.

Contact Matthew Rossouw for additional information:; 888 559 8017 (US) EXT: 3557 +27 21 700 3557(international)

Participating association / media partner opportunities: A number of leading international and national media and associations will be supporting the event. For those wishing to be involved in the event please contact Ayesha Ebrahim:  888 559 8017 (US) EXT:3556  +27 21 700  3556(international)

Visit for more information.