MSGas selects customer care and billing system


Campo Grande, Brazil — (METERING.COM) — July 29, 2008 – Mato Grosso gas utility MSGas has selected Oracle’s Utilities Customer Care and Billing to help streamline billing processes and optimize customer satisfaction. MSGas will work with Logica South America to implement the solution to help manage customer account and billing information and support the rapid expansion of its customer base.

As MSGas began growing its business and expanding from its predominantly industry-focused customer base to more residential customers, the utility sought an application to help manage its growing volume of customer data in order to provide efficient, accurate customer service.  Further, the company knew that individual metering for residential customers would result in a major increase in monthly bills within a very short time.  MSGas’ existing system could not handle the large amounts of new customer data anticipated.

The utility needed an application to easily and quickly view integrated, consistent customer data and account information in order to maintain customer service and advance operational efficiencies. After an extensive review process, MSGas selected the Oracle application as being both highly functional and cost effective.

The Customer Care and Billing application will manage both meter inventory and customer information to enable MSGas to deliver accurate, flexible billing plans and superior customer service. MSGas will be able to automate billing processes from the time the system receives and validates meter readings, allowing the company to deliver more accurate, timely bills to customers.
MSGas also currently uses Oracle Database to support various enterprise applications.

“MSGas will be able to support many internal and external services associated with new residential customers. The best practices we have learned for handling customer accounts and relationships have helped in our expansion by enabling us to perform complex processes for connecting new customers. Subsequently, we will be able to create complex services agreements to support these customers,” said Leonardo Barbosa, chief information officer, MSGas, commenting on the application.