Rapid growth drives need for improved customer service


El Paso FlagEl Paso, TX, U.S.A. — (METERING.COM) — September 20, 2006 – Texas-based El Paso Water Utilities already processes close to 600,000 billable items each month, and this number is set to increase with an additional 20,000 troops soon to be stationed in its territory.

“Keeping in mind this rapid growth for EPWU in the foreseeable future,” says General Manager Ed Archuleta, “it was imperative for us to streamline the creation of accounts.” To this end EPWU has chosen Systems & Software’s enQuesta™, which has been ranked by UtiliPoint’s 2006 Technology Vendor Analysis Matrix as the number one choice for municipal customer care and billing.

“With enQuesta, EPWU will be able to lay the foundation to implement additional customer service-oriented initiatives by leveraging interactive voice response enhancements and Web Connect, Systems & Software’s real-time, customer-facing web access solution,” Archuleta adds. Both these extended offerings will provide customers with on-demand account information.

Systems & Software is a CIS provider to the utility industry.