Port Huron, MI, U.S.A. — (METERING.COM) — November 8, 2006 – Semco Energy Gas Company, a subsidiary of Semco Energy Inc., has gone live with Systems & Software’s next-generation CIS solution, enQuesta™ to service its 283,000 customers.
SEMCO chose enQuesta to replace its outdated legacy system with an advanced and configurable CIS solution. The utility now has enhanced IVR and web functionality, increased overall data storage, additional reporting options and a more detailed audit trail to ease Sarbane Oxley compliance. enQuesta was ranked by UtiliPoint International as the Number One CIS choice for municipal customer care and billing in 2006.
“The implementation process was extremely critical to the overall success of the project, given the scale of complexity and the short time frame,” said Laurie Owens, Semco’s Director of Projects and Planning. “It was a reflection of the intense commitment and teamwork by Systems & Software’s integration team, who brought their best methodology and business practices to the table.”
“Within 24 hours of going live cash was entered, adjustments were being posted, new accounts were being created, field service orders were being worked on mobile data tablets, and customer service representatives were answering calls and creating service requests,” said Rick Ayers, Semco’s Director of Information Technology. “Within the next seven days, enQuesta WebConnect was up and running, and over 3,500 bills were sent via EBPP (electronic bill presentment and payment).”