Smart metering – the answer to Africa’s power crisis?


Smart metering for residential customers is one of a number of interventions that have been proposed by the government as part of a National Electricity Emergency Program to alleviate the growing power shortage in South Africa.

With the recent spate of outages, the country is in the midst of its worst ever power crisis, and the smart meter technology would be installed in at least 3 million homes.

At the same time a power rationing plan is being drafted, which should start being implemented from March in order to improve system security and enable initial recovery of power feeding the national grid.

Your metering, billing and customer management functions will be crucial in the implementation of the upcoming plans devised to solve the power crisis in Africa.

  • What are other utilities in Africa doing to ensure their metering and customer management initiatives alleviate the growing power shortage?
  • How have they implemented new metering and billing strategies in the context of electricity rationing programs?
  • What new metering and billing products and services are available to conserve energy, save costs and satisfy customers?

Metering, Billing/CRM Africa taking place from May 20-22, 2008, in Cape Town, South Africa as part of African Utility Week – the largest utilities event in Africa – will provide the platform to discuss these and other related issues.

Now in its 9th year, Metering, Billing/CRM Africa is firmly established as the essential meeting place for metering, billing and customer management professionals and as a vital resource for information gathering and sharing with like-minded industry specialists and decision makers.

The event is focused on emerging strategies and technologies for all customer-end service delivery and revenue collection systems for Africa. Topics to be discussed include energy management, revenue management, revenue protection, tariff structuring, TOU tariffs, metering technologies including AMR, smart metering and smart grids, remote management, meter data management, prepayment, billing systems, payment solutions, and customer relationship management.

For more information, please contact Emmanuelle Nicholls:, phone +27 21 700 3500, fax +27 21 700 3501 or visit the website: