SPL Customer Care & Billing Preserves Customer Investments While Making Dramatic Technology Leap Forward to Javaí¢”ž¢


May 18, 2006,  San Francisco, CA – Leading utility software vendor SPL WorldGroup has announced that the new version of its popular SPL® Customer Care & Billing (CC&B) software, CC&B V2.0, is fully enabled for Java. CC&B V2.0 significantly expands customers’ hardware options while reducing the cost of integrating CC&B with other applications.

“In moving CC&B to a Java-based architecture, we had two primary goals,” said SPL CEO Larry Hagewood.

“The first was preservation of customer investment,” he said. “We were determined to adhere to our practice of easy, fully automated, low-cost upgrades that move customers’ application integrations and tailoring (configuration) intact to the new version of the software.

“CC&B V2.0 meets that goal,” Hagewood said. “We are moving customers easily—seamlessly—over what with other vendors would be a major technology hurdle.”

Hagewood said the second goal was equally important: “reducing the cost and time traditionally needed for significant business process improvements.”

By moving CC&B to Java, Hagewood said, “we speed delivery of new functionality to our customers." He indicated that customers should anticipate:

New, easy ways to orchestrate business processes across component applications.
New billing and customer care functionality, including enhancements to SPL’s ‘Practical CRM’ software, which helps achieve customer, revenue, service, and profitability goals without the need to invest in a CRM product separate from billing. “The enthusiasm with which energy retailers and customer-centric utilities have greeted Practical CRM,” Hagewood said, “has encouraged us to place it near the top of our priority list,”
New ways to simultaneously lower costs and increase customer satisfaction via Web portals and AJAX (Asynchronous JavaScript™ And XML) Web pages.

Hagewood pointed out that the smooth move to Java results largely from SPL’s historic architectural strength. “Our ability to combine this level of technology change with preservation of customer investments rests on SPL’s robust services oriented architecture (SOA), with its solid reliance on web services, object orientation, and a dynamic, configurable, metadata-driven model that minimizes coding,” he said. CC&B V2.0 bolsters SPL’s longstanding API orientation by incorporating Java’s many APIs, which efficiently accommodate today’s increasingly flexible business process requirements.

“The Java-based architecture now in use for CC&B V2.0,” Hagewood continued, “is in fact the SPL enTEGRITY architecture into which SPL is moving its utility applications. It is fully compatible with our longstanding leadership in scalability, upgradeability, and extensibility.

“The move to Java,” he concluded, “is a major step in the realization of our vision: a fully integrated enSUMIT application suite that powers Strategic Utility Management.”