Glendale Water & Power (GWP) are implementing a meter data analytics solution, CustomerIP, in partnership with Detectent, an analytics software company, based in San Diego.
The Californian utility will use CustomerIP to leverage its investment in their digital meter infrastructure, across areas such as billing, metering services, revenue protection and customer programmes planning and delivery. The solution will assist GWP design programmes and market them geared towards specific customer groups that will help them conserve and save money. The utility will also utilise the benefits of CustomerIP to assist with billing accuracy and to curtail energy theft.
“Detectent brings to GWP a powerful and flexible meter data analytics solution that will allow us to take further advantage of our digital meter data. The initial scope of the project includes the application of analytics to ensure that we are billing our customers correctly as well as assist us in safeguarding against customer tampering. CustomerIP will also help us to better target customers with efficiency opportunities,” said Steve Zurn, General Manager of Glendale Water & Power
“GWP is a very progressive utility that has always maintained a significant focus on customer experience and satisfaction,” said Michael Madrazo, CEO, Detectent. “In addition to applying meter data analytics to their electric service, we look forward to the opportunity to work with them on delivering value on their water service as well.”